Privacy Policy
When you use Ladies Ride, we collect different types of personal data to ensure a seamless experience and compliance with legal obligations.
1. Information We Collect
a. Personal Information
- Riders: Name, phone number, email address, profile photo, payment details, ride history, and location data.
- Drivers & Delivery Partners: Name, phone number, email address, driver's license details, vehicle information, payment details, trip and delivery records.
- Business Users: Contact information, business name, and payment details.
b. Technical & Usage Data
- Device information (IP address, browser type, operating system)
- Location data for navigation, ride-matching, and safety
- App interaction, preferences, and usage analytics
c. Transaction Data
- Payment history, ride requests, delivery details, and service fees
d. Communication Data
- Customer service interactions
- Feedback, ratings, and survey responses
2. How We Use Your Information
We use your data to provide and enhance our Services, ensuring safety and compliance with NDPA regulations.
a. Service Delivery
- Facilitate ride-hailing and delivery services
- Process payments and verify transactions
- Provide customer support and resolve disputes
b. Safety & Security
- Verify driver and rider identity
- Conduct background checks and fraud prevention
- Monitor trips for safety purposes
c. Platform Improvement
- Personalize user experience
- Develop new features and improve existing ones
- Analyze app usage trends
d. Legal & Compliance
- Fulfill regulatory and legal obligations
- Enforce our Terms of Service and prevent misuse
3. Data Sharing & Disclosure
We do not sell or rent personal data. However, we may share information in the following situations:
a. With Service Providers
- Payment processors
- Cloud storage providers
- Background check agencies (for drivers)
b. With Regulatory & Legal Authorities
- To comply with Nigerian laws and regulations
- In response to lawful government requests or legal processes
c. Within the Ladies Ride Ecosystem
- Sharing trip and delivery details between riders, drivers, and delivery partners
- Internal business processes such as fraud prevention and security monitoring
4. Data Security Measures
We implement strong security controls to protect your data:
- Encryption for sensitive data like payment details
- Multi-factor authentication for accounts
- Regular security audits to detect vulnerabilities
5. Data Retention Policy
We retain your personal data only for as long as necessary to:
- Provide services effectively
- Comply with legal requirements
- Resolve disputes
After this period, data is anonymized or securely deleted.
6. Your Rights Under NDPA
As a user, you have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Withdraw consent for specific data processing
- Request deletion of your data, subject to legal obligations
To exercise your rights, contact us at our support email.
7. Third-Party Links & Services
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their policies separately.
8. Updates to This Privacy Policy
We may update this policy periodically. If significant changes are made, we will notify you via email or app notifications.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, you can reach us at:
- Ladies Ride Support Team