Terms & Conditions
Welcome to Ladies Ride! These Terms & Conditions govern your use of the Ladies Ride platform, including our mobile application and website. By accessing or using our services, you agree to comply with these terms. If you do not agree, please discontinue use immediately.
1. Definitions
- "Ladies Ride" refers to our ride-hailing and delivery platform.
- "User" refers to any individual who accesses or uses our services, including riders, drivers, delivery agents, and merchants.
- "Driver" refers to any registered individual providing ride-hailing or delivery services on the platform.
- "Rider" refers to any individual using Ladies Ride to book transportation services.
- "Merchant" refers to any business entity using our platform for deliveries.
- "Journey" or "Delivery" refers to a transportation of an individual or package delivery service requested via the platform.
2. Acceptance of Terms
By registering or using Ladies Ride, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. We may update these terms from time to time, and continued use of the platform constitutes acceptance of any revisions.
3. Eligibility
- Users must be at least 18 years old to create an account.
- By registering, you confirm that all provided information is accurate and up to date.
- We reserve the right to suspend or terminate any account that violates these terms.
4. User Accounts & Security
- Users must create an account to access the platform.
- You are responsible for maintaining the confidentiality of your login credentials.
- You must notify us immediately of any unauthorized account access.
- Account sharing is strictly prohibited.
5. Services
a. Ride-Hailing Services
- Riders can request rides via the Ladies Ride app.
- Fares are displayed before confirming a ride and are subject to change based on traffic, time, and demand.
- Riders must wear seatbelts and comply with local road safety laws.
b. Delivery Services
- Merchants and users can request package deliveries through the platform.
- The sender is responsible for ensuring that items comply with our Prohibited Items List.
- Delivery times are estimates and may vary based on location, traffic, or unforeseen circumstances.
c. Cash & Digital Payments
- Payments can be made via debit/credit card, mobile wallet, or cash.
- Digital transactions are processed securely through our payment partners.
- Ladies Ride is not responsible for failed or incomplete transactions due to bank or network issues.
6. User Responsibilities
Users must comply with all Nigerian Data protection and transportation regulations.
- Riders must not harass, harm, or disrespect drivers.
- Drivers must maintain professionalism and ensure vehicle safety.
- Delivery senders must not request the transport of illegal, hazardous, or prohibited goods.
7. Cancellations & Refunds
- Riders may cancel trips within a set grace period without charges.
- A cancellation fee applies if a driver has already arrived at the pickup location.
- Delivery fees are non-refundable unless the failure was due to Ladies Ride's fault.
8. Intellectual Property
- The Ladies Ride logo, branding, and platform content are proprietary, and owned exclusively by Ladies Ride.
- Users may not copy, distribute, or use any intellectual property without permission.
9. Limitation of Liability
- Ladies Ride does not guarantee uninterrupted service.
- We are not responsible for any loss, injury, or damages arising from the use of our platform.
- Drivers and merchants operate as independent contractors and are solely responsible for their actions.
10. Indemnification
You agree to indemnify and hold Ladies Ride, its affiliates, and employees harmless from any claims, damages, or liabilities resulting from your use of the platform or violation of these terms.
11. Modifications to Services
Ladies Ride reserves the right to modify, suspend, or discontinue services at any time, with or without notice.
12. Governing Law
These Terms & Conditions are governed by the laws of Nigeria, and any disputes will be settled under the jurisdiction of Nigerian courts.
13. Contact Information
By using Ladies Ride, you agree to these Terms & Conditions. Safe riding and delivering! 🚗📦💨